Introduction
NEXT CHAT ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share your information when you use our mobile application ("App") available on Android and iOS platforms, and any connected experiences such as Next Friend.
User Consent
Before collecting and processing your personal data, we will request your explicit consent. This includes:
- Contact Syncing: Next Chat does not upload your contacts to its server. Contacts are only displayed locally to help you share, invite, and connect with friends. You can decline or modify this permission at any time in App Settings.
- Biometric Authentication: If enabled, biometric login is handled entirely by your device. We do not store biometric data on our servers.
- AI Bot Interactions: Next Chat uses third-party resources for generative AI-based queries, such as travel planning and image assistance.
- Linked Accounts (Next Friend): When switching between Next Chat and Next Friend, your account identity and limited preferences may be shared securely to enable seamless transitions.
How to Withdraw Consent:
You can change your permissions at any time under App Settings or request account deletion through the App or by contacting us directly.
Information We Collect
We may collect the following information when you use our App:
- Contact Information: Access to your contact list for chat functionality. Contacts are never uploaded, shared, or sold.
- Profile Photos: Uploaded images are securely stored and only used within the App and can be shared in between the applications within the ecosystem during account switching in a safe, secure and reliable way.
- Statuses: Photos you post as a status are temporarily stored and automatically deleted after their visibility period expires.
- Reels and Shared Media: User-generated videos (reels) and images are stored and shared only within the App according to your privacy settings.
- Biometric Data: Used solely for secure login, not stored on our servers.
- AI Bot Usage: AI chat queries or images may be processed temporarily to improve service quality.
- Device Information: Basic device data (e.g., model, OS version, app version) is collected for security, debugging, and performance improvement.
- Linked Account Information: If you switch between Next Chat and Next Friend, we may share basic authentication data (e.g., user ID, session token) to ensure smooth navigation.
How We Use Your Information
We use your data to:
- Enable chat, reels, and status features.
- Authenticate users securely.
- Power AI-based features such as travel plans and recommendations.
- Provide cross-app switching between Next Chat and Next Friend.
- Improve user experience, performance, and security.
- Comply with legal or regulatory requirements.
Data Sharing and Disclosure
We do not sell, rent, or trade your data. However, we may share limited information:
- With Trusted Service Providers: For hosting, AI processing, and app operations under strict confidentiality and security measures.
- For Legal Compliance: If required by applicable law or court order.
- For Fraud Prevention and Security: To protect against misuse, fraud, or harm.
- For Cross-App Services: When using Next Friend or other linked features, limited profile data may be securely shared for account continuity.
Your Rights and Choices
- Update or remove your profile photo anytime.
- Enable or disable contact syncing.
- Limit or disable AI-based interactions.
- Withdraw consent through App Settings.
- Delete your account permanently via App Settings or by contacting us.
- Control who can view your statuses and reels within your privacy settings.
Data Security
We implement multiple layers of protection, including:
- End-to-end encryption for chats.
- Secure authentication mechanisms.
- Regular internal and external security audits.
While we strive for complete security, no system is 100% immune to risks. You are encouraged to maintain strong passwords and avoid sharing sensitive information through the App.
Contact Us
📧 Email: info@servionsoft.com
🏢 Address: Unit A & B, Faringdon Ave, Romford, England, RM3 8EN